FAQ – Frequently Asked Questions
Frequently Asked Questions
Is red light therapy safe to use at home?
Yes. Red and near-infrared light therapy is a non-invasive, drug-free wellness practice. Our devices produce no UV and are designed for safe home use. Please wear the included eye protection during facial sessions. If you are pregnant, have a serious health condition, or take photosensitising medication, check with your GP first.
How soon will I notice a difference?
Many people feel relaxation and gentle warmth from the very first session. For recovery, skin and comfort benefits, most users notice changes within 2–4 weeks of consistent use (around 4–6 sessions a week, 10–20 minutes each). Results may vary.
How do I use it, and how often?
LumiStand Pro (full-body lamp): position it 15–30 cm from the area, start with 15 minutes and build up to 30. Use 4–6 times a week.
HeatWave Pro (belt): wrap it around your waist or lower back, switch on the heat + light, and relax for 15–20 minutes, once or twice daily. It is cordless and completely hands-free.
Which one is right for me?
Choose LumiStand Pro for full-body recovery, skin and relaxation in one place. Choose HeatWave Pro for targeted, wearable comfort around the waist and lower back while you get on with your day.
How much is shipping and how long does it take?
Free UK delivery on every order. Orders are processed within 1–3 business days and typically arrive in the UK within 4–8 business days. You will receive a tracking number by email once your order ships.
What if it is not right for me? (Returns & Guarantee)
You are covered by our 30-Day Money-Back Guarantee. If you are not happy within 30 days, email us and we will arrange a return and refund — your purchase is risk-free. Items should be unused and in their original packaging.
Is checkout secure?
Yes. Checkout is SSL-encrypted and powered by Shopify, with trusted payment options including major debit/credit cards, Apple Pay, Google Pay and PayPal. We never see or store your full card details.
How do I contact you?
Email supportvelronx@gmail.com and our UK support team will reply within 24 hours.
VELRONX · 128 City Road, London, EC1V 2NX, United Kingdom.
These devices are intended for personal wellness use and are not medical devices. They are not intended to diagnose, treat, cure or prevent any condition. Results may vary between individuals.